So today I’m really annoyed with Access. I was at core shopping centre and was supposed to be picked up from 3 - 3:20, which is already annoying considering that can’t give me an exact time so I have to stand in one spot for twenty minutes. First of all, I didn’t even receive a confirmation call to begin with, letting me know if or if not I’m being picked up for the day. So I came down at 2:40 anyways and waited until 3:30, with no luck. I called access 5 times during this time, and each time I was given the run around. I first called to confirm my ride, and make sure someone was even on their way. They let me know that someone was, and that the call is just a Curtesy call anyways. So I continued waiting. when no one arrived, I called again and was told that the driver was actually parked outside waiting for me. So we started frantically searching for the Access vehicle, and could not locate it no matter where we checked. The Access support staff told us that they would try to get in touch with the driver and call us back. We never got a call back, so we called them again. Another person told me the same thing, the Access vehicle is waiting outside. Again, stressed out and frantic, we started looking for the vehicle again. Still couldn’t find it and were told that they would try to contact the driver again. Then we were told that the driver cannot be reached and that they need to figure out what to do with their supervisor. I called back again and was then told that the driver had marked me as a no show. I called back again, and was this time told that the driver actually canceled himself, probably because of a mechanical issue. They told me that an urgent request had been put in and I will be next to be picked up. At this point I had already been waiting over an hour, had called back 5 times, and was now being told that the neared driver will take anywhere from 4:30-4:50. Isn’t this ridiculous? That means I am now being picked up about 1.5-2 hours late. It’s the second snow day, and they’ve left people waiting for hours. Hopefully they actually arrive this time, or you’ll hear from me again soon, and this time, I’m gonna be pretty mad about it.
