Today I met with Alexandra Preddy, Team Lead, Calgary Transit Access to discuss the problems I have my favourite people in the whole world - Access Calgary!
I emailed a few government officials last week to see if we could discuss some of the challenges I face with Access on the daily. Alex was one of the representatives that got back to me. It was good for me to talk with someone face-to-face. We discussed wait times, cancellations, penalties, more accessible ways to give feedback, and joining a committee to advocate farther.
I feel like she listened to me and that she understands my frustration with Access. She also appreciated my feedback, which is refreshing. These are a few takeaways from our conversation:
Alex is going to confirm that I don’t have penalties for cancelling Access after they delayed my pickup last week. She is also going to look into changing landmark times so that everyone is able to schedule their pickup with enough time to get where they need to be. Alex confirmed there isn’t a strict dress code for Access but drivers like to make sure we have enough clothing in case there is an issue with the bus. When I asked about using the names of locations online instead of just the address, she said it wasnt connected to Google but that I can add my frequent locations to “favourites” online.
Now it is a wait game!
